Terms & Conditions

These terms apply to every order placed in the Anrocook online store, an online shop for everyday kitchen tools based in Slovenia. By placing an order you confirm that you have read and accept them. Nothing in these terms limits your rights as a consumer under Slovenian and EU law.

When you place an order, you make an offer to buy the products in your bag. You will receive an email confirming that we have received your order. The contract between us is made once your order is confirmed and payment is accepted.

If a product turns out to be unavailable, or there is a clear error in its price or description, we will let you know and refund anything you have already paid.

All prices are shown in euros (EUR) and include VAT where it applies. Delivery costs are shown separately at checkout before you pay. Payment is taken securely by our payment provider when you place your order. We never see or store your full card details.

• Orders under €20 ship for €1.99
• Orders of €20 or more ship for free

We aim to send every order as quickly as possible. Delivery times are estimates and can be affected by the delivery company. If your parcel is late, damaged or lost, contact us and we will sort it out.

You can cancel your purchase within 14 days of receiving your order, without giving a reason. To do so, tell us by message or email, then send the products back within 14 days of telling us.

• Products should be unused and returned in their original packaging where possible
• Unless the product is faulty, you pay the cost of sending it back
• We refund the full amount, including the standard delivery cost, within 14 days of receiving your cancellation, using the same payment method
• We may hold the refund until the products are back with us

If a product arrives damaged, is faulty or is not as described, please contact us with your order details and a photo. You are entitled to a repair, replacement or refund under the legal guarantee for consumer goods. We cover the return costs for faulty items.

Please use each product as described on its product page and in any included instructions, especially care and cleaning advice and the safe use of sharp knives and hot cookware. We are not responsible for damage caused by misuse, accidents or normal wear and tear.

We are responsible for losses you suffer that are a foreseeable result of us breaking these terms. We are not responsible for losses that were not foreseeable, or for business losses. This does not limit our responsibility where the law does not allow it to be limited.

All text, photos and designs on this website belong to Anrocook or are used with permission, and may not be copied without our consent. We work to keep product information accurate and up to date, but colours may look slightly different on your screen. How we handle your personal data is explained in our Privacy Policy.

These terms are governed by the law of the Republic of Slovenia. If something goes wrong, please contact us first and we will do our best to resolve it. EU consumers can also use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr.

We may update these terms from time to time. The version that applies to your order is the one shown on this page when you placed it. The date at the top shows when it last changed.